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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will show up. It comprises exhaustive information about all the actions that you can carry out on that particular page. Each context menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast library of instructional video clips demonstrating how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you searching for, have a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and offers real solutions. We frequently update our Frequently Asked Questions section with new entries in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can touch base with our excellent team of customer support engineers available 24/7/365 and ready to help you with any problem. Each trouble ticket you submit will be replied to in less than one hour (the average trouble ticket response time being just 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 300170

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com